Terms and Conditions

Effective January 1, 2026

Custom Simi Valley Concrete, concretesimivalley.com, team@concretesimivalley.com

Agreeing to these terms

These terms cover your use of the Custom Simi Valley Concrete website and any work you hire us to do. By using this site, asking for an estimate or booking a job with us, you agree to them.

If you don't agree with any part of these terms, please don't use the site or book work with us. If a written estimate or contract we both sign says something different from this page, the signed document controls for that job.

Who we are and what we do

Custom Simi Valley Concrete is a concrete contractor in Simi Valley, CA. We build and repair driveways, patios, sidewalks, steps, pool decks, garage floors, slabs, footings, foundations and retaining walls for homes and businesses in Simi Valley and the cities around it. You can read more about our crew on our About page.

What you see on this website is general information to help you understand the work. It isn't advice about your property, and it isn't an offer to do a job at a set price. The details of your job are set only in your written estimate or contract.

Estimates and pricing

We give free estimates on site, with no obligation to hire us. An estimate is based on what we can see and measure during the visit, including the size of the area, the thickness of the slab, the finish you choose, how much old concrete has to come out and how easy it is to get our equipment in.

Some conditions only show up once the old concrete is out and the ground is open, such as soft or wet soil under the slab, buried roots, old footings or debris. If we find something like that, we'll stop, show you what we found and explain the options before doing extra work. Any added cost has to be agreed with you before we go ahead.

An estimate holds for the period written on it. After that, material and labor prices may have changed, so we may need to update it before scheduling.

Scheduling, weather and cancellation

We'll give you a start date when you book, and we work hard to keep it. Concrete depends on the weather, so rain, high heat or strong wind can push a pour back because pouring in bad conditions can leave a weaker slab. If that happens, we'll tell you as early as we can and set the next good day.

If you need to cancel or move your date, please call us at (805) 261-5009 as soon as you know. If we've already ordered materials or set up forms for your job, you may be responsible for those costs, as described in your written estimate or contract.

We may need to reschedule for reasons outside our control, such as supplier delays, equipment problems or a permit that hasn't been issued yet. We won't charge you for delays we cause.

Payment

Payment amounts, deposits and due dates are set out in your written estimate or contract. We'll explain them before you sign, so there are no surprises when the job is done.

Final payment is due when the work is finished as described in your contract, unless the contract says otherwise. If a payment is late, we may pause further work until it's settled and may use the remedies California law allows a contractor.

Your part in the job

We need clear access to the work area on the scheduled days, including room for trucks and equipment. Please let us know before we start about anything buried in or near the area, such as sprinkler lines, low-voltage lighting, drain pipes or private utility lines, because we can't be responsible for damage to lines we weren't told about.

Some jobs need a permit, and the rules depend on the work and the city. Unless your written contract says we'll take care of it, checking with your city and getting any permit the job needs is your responsibility. If you belong to a homeowners association, getting its approval is also up to you.

Fresh concrete needs time to cure, which is the wait while it hardens and gains strength. We'll tell you when it's safe to walk on and drive on, and you agree to keep people, pets and vehicles off it until then. Damage from using the slab too early isn't covered.

What to expect from concrete

Concrete is a natural material, and some things about it can't be fully controlled. Small hairline cracks are common as a slab dries and shrinks, which is why we cut control joints, the straight grooves that give the concrete a planned place to crack. Hairline cracks that don't affect how the slab works are not a defect.

Color and texture can vary from one pour to the next, from one section to another and from any sample or photo you saw. Stamped and colored concrete will show some natural variation, and new concrete won't exactly match older concrete next to it.

Ground movement, tree roots, poor drainage on neighboring property, heavy loads beyond what the slab was built for, deicing salts or chemicals, and lack of normal care can all damage concrete over time. We aren't responsible for damage from those causes.

Our guarantee and its limits

Our work is backed by our satisfaction guarantee. If something about the work we did isn't right, call us and we'll come look at it and make it right where the problem is in our workmanship.

Any specific warranty for your job will be written into your contract. Apart from that written warranty and our guarantee, we make no other promises about the work, express or implied, to the extent California law allows. Products and materials made by others carry only the warranties their makers provide.

Limits on our liability

Custom Simi Valley Concrete is licensed and insured. To the extent the law allows, our total liability for any claim connected to a job is limited to the amount you paid us for that job.

We aren't liable for indirect or follow-on losses, such as lost use of your property, lost income or the cost of temporary arrangements, except where the law doesn't allow that limit. Nothing in these terms limits liability for our own gross negligence or willful misconduct.

We also aren't liable for how you use the general information on this website, or for any time the site is unavailable or contains an error.

Settling disagreements

If you have a problem with our work or a bill, please call us first. Most issues get settled quickly once we're back on site and can look at it together.

If we can't agree after talking it through in good faith, either of us may take the matter to small claims court or to a court with authority in Ventura County, California. Each of us pays our own costs unless the court orders otherwise or the law says differently.

Which law applies

These terms, and any work we do for you, are governed by the laws of the State of California. If any part of these terms is found unenforceable, the rest still applies.

Changes to these terms

We may update these terms from time to time. The version posted here when you book a job is the one that applies to that job, along with your written estimate or contract.

Using the website after we post changes means you accept the updated terms. You can always find the current version from our home page.

Questions about these terms

If anything here isn't clear, call us at (805) 261-5009 or reach us through our Contact page. We reply within 1 business day, and we're happy to walk you through how these terms apply to your job before you sign anything.